Torna

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Trust center

Know the rules before you pay, connect, or sell capacity

Torna should be usable by ordinary Persian-speaking users without hiding the operational rules. These pages explain pricing, refunds, privacy, security contact, abuse response, legal limits, and emergency support in plain language.

Pre-launch note: production prices, payment operations, status hosting, and security key publication still need live drills before paid advertising.

Need urgent help?

For payment disputes, account lockout, server abuse reports, or a safety-critical incident, start from emergency support. The support page lists what evidence to include so the operator can act quickly.

Open emergency support
View signed transparencyCheck supported protocols

Public policies

Pricing

pricing

Users should see the route cost before connecting. Suppliers should see how payout is calculated before selling capacity.

Ops must publish launch prices before advertising

Open

Refund Rules

refunds

A simple policy for failed capacity, duplicate payments, expired instructions, and fraud exclusions.

Manual review until live treasury automation is drilled

Open

Privacy

privacy

Torna should collect the minimum data needed to authenticate users, operate sessions, settle money, prevent abuse, and debug reliability.

Needs final legal review before launch

Open

Terms of Use

terms

The service is for lawful access, verified supply, and local payment. Abuse can suspend accounts, routes, withdrawals, and servers.

Needs final jurisdiction review

Open

Security Contact

security

Security reports need a clear inbox, a safe disclosure path, and honest status about keys and launch readiness.

PGP publication pending before launch

Open

Status

status

Users need to know whether login, top-up, route generation, suppliers, probes, and settlement are healthy.

Live checks and incident template available; staffed owner pending

Open

Abuse Policy

abuse

Torna needs to protect users, suppliers, cardholders, and the network from activity that can get capacity blocked or people harmed.

Needs live moderation drill

Open

Legal and Sanctions

legal

A go-to-market product needs explicit limits for jurisdictions, sanctioned entities, payments, and operator responsibilities.

Legal review required before paid advertising

Open

Emergency Support

support

Support must be easy for Persian users when money, login, route access, supplier abuse, or security risk is involved.

Needs staffed launch rota

Open