Trust center
Know the rules before you pay, connect, or sell capacity
Torna should be usable by ordinary Persian-speaking users without hiding the operational rules. These pages explain pricing, refunds, privacy, security contact, abuse response, legal limits, and emergency support in plain language.
Need urgent help?
For payment disputes, account lockout, server abuse reports, or a safety-critical incident, start from emergency support. The support page lists what evidence to include so the operator can act quickly.
Open emergency supportView signed transparency→Check supported protocols→Public policies
Pricing
pricingUsers should see the route cost before connecting. Suppliers should see how payout is calculated before selling capacity.
Ops must publish launch prices before advertising
OpenRefund Rules
refundsA simple policy for failed capacity, duplicate payments, expired instructions, and fraud exclusions.
Manual review until live treasury automation is drilled
OpenPrivacy
privacyTorna should collect the minimum data needed to authenticate users, operate sessions, settle money, prevent abuse, and debug reliability.
Needs final legal review before launch
OpenTerms of Use
termsThe service is for lawful access, verified supply, and local payment. Abuse can suspend accounts, routes, withdrawals, and servers.
Needs final jurisdiction review
OpenSecurity Contact
securitySecurity reports need a clear inbox, a safe disclosure path, and honest status about keys and launch readiness.
PGP publication pending before launch
OpenStatus
statusUsers need to know whether login, top-up, route generation, suppliers, probes, and settlement are healthy.
Live checks and incident template available; staffed owner pending
OpenAbuse Policy
abuseTorna needs to protect users, suppliers, cardholders, and the network from activity that can get capacity blocked or people harmed.
Needs live moderation drill
OpenLegal and Sanctions
legalA go-to-market product needs explicit limits for jurisdictions, sanctioned entities, payments, and operator responsibilities.
Legal review required before paid advertising
OpenEmergency Support
supportSupport must be easy for Persian users when money, login, route access, supplier abuse, or security risk is involved.
Needs staffed launch rota
Open